Warranties & Returns
Please contact CTUG prior to returning any items. Any warranty claims, returns, repairs, and refunds are at the discretion of CTUG. No returns will be accepted without written approval. This will prevent you from unnecessarily shipping items.
Warranty & Returns Contact
Phone: Austin: (248) 765-2345
Any returned item(s) will be reviewed by CTUG. The item(s) will then be determined if they qualify for any refunds or repairs.
After you have contacted CTUG and received a response to your warranty or return claim, you should mail your product to:
CHICKEN TRAMPER ULTRALIGHT GEAR LLC
129 E Franklin St.
Hancock MI 49930, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy for non-warranty returns lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange outside of warranty claims based on the warranty section of this policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. If the item has been used outside, or has any blemishes, tears, scrapes etc, the item will not be returnable unless subjected to a warranty claim at the discretion of Chicken Tramper Ultralight Gear.
Several types of goods are exempt from being returned. Items made from custom materials or parts, and items made as custom builds outside of what is listed as available products on our website. Sales from these products as described are considered final.
Products that we accept returns within 30 days:
Unused Items bought Off The Shelf:
Wallets: All Sizes and Styles
Fanny Packs: All Sizes
Shoulder Strap Phone Pockets: All Sizes
Shoulder Strap Zipper Pockets: All Styles
15L Day Packs
Water Bottle Sleeves: All Sizes
Ultra Dog Bowls
Parts & Hardware
Products that we do not accept returns for:
Custom Items bought Made To Order:
Custom Framed Backpacks, 35L & 45L
Custom Frameless Day Packs, 15L & 25L
Custom Camera Bags
Custom Fanny Packs: All Sizes
Custom Wallets: All Sizes
Products sold by CTUG are subject to a one-year warranty covering the manufacturer's defects.
Contact CTUG prior to returning the warrantied item in order to confirm the item qualifies for return.
If the item(s) is deemed to be covered under warranty, the product(s) will then be either repaired or replaced free of charge. Whether the item will be repaired or replaced will be determined by and at the discretion of CTUG.
Warranties do not cover damage caused by normal wear and tear, accidents, lost or stolen items, or improper care.
All warranty periods begin on the calendar date that the item was shipped out.
We are willing to assist with repairs beyond the one-year warranty and manufacturer defects but may require a small fee.
Depending on the nature of your return, CTUG may choose to repair the item rather than replace it. This will be at the discretion of CTUG. You will be contacted if this is the case, and will be notified as to what will be done to the item(s). If you are outside of your one-year warranty, feel free to contact us via email and we will try to work something out for a small fee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
For more Questions, you can contact us at:
Austin Gongos: Co-Founder
Phone: (248) 765- 2345
Nathan Ackerman: Co-Founder
Phone: (989) 573-2418
We send out orders on Mondays, Wednesdays, and Fridays, except on holidays. We keep On The Shelf items in stock in our store and ship them within 1-3 business days. Items Made To Order may take anywhere from 2 weeks to 4 months to ship, depending on the order. Please refer to the shipping time on our custom item product pages for more information.
International Shipping Policies:
Yes, we offer international shipping. Please note that the customer is responsible for covering shipping and handling fees, including any associated duties and fees. Our international shipping partner often underestimates the transit time. Sometimes it takes 1-2 weeks, sometimes it takes a bit longer.
Our gear is also available in Europe through MUL https://mercantile-ul.com/, in Taiwan https://www.no-w.com.tw/, and in Canada through https://geartrade.ca/ and https://www.trekkersoutdoor.net/. To avoid high shipping costs and duties as well as reducing the shipping time, we suggest purchasing our products from our retailers.